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Zalora has an outstanding customer service team to pull off the miraculous service the online shoppers need from Zalora. To entertain queries and special requests made by the customer, it has the following mediums:
Get rid of all the complications of online shopping and get on a fun ride with Zalora. Zalora has a fantastic set of arrangements to secure transaction and personal for every customer. It has its association with Adyen and uses 3D Secure feature for card payments. Zalora allows payments from any debit card or credit card (JCB, MasterCard and VISA), Google Pay, PayPal, GrabPay, Gcash, E-Gift card and, Zalora wallet. Cash on delivery can also be used to make payment.
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It’s same as the return method but the customers are required to opt for exchange when they find the respective order.
You can know the status of your order simply by contacting the logistic partner with your unique tracking number.
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Zalora comes with the magnificent juncture for the fashion enthusiasts and the smart online shoppers in the Philippines. With soulful vibes and a heart of a giver, Zalora has brought over a thousand of global brands into it and is recreating every other day for the love of fashion.
It all started, when Chris Feng, Steven Kim and tan Wee co-founded Zalora in 2012. They created a one-stop-shop for the latest fashion trends, discount brand deals and opportunities for online fashion savings like no other in Southeast Asia.
Zalora has categorized is a massive collection for Men, Women and Kids into Clothing, Footwear, Bags, Accessories & Jewellery, Sportswear, K-Fashion, and also Beauty & Grooming is now part of its great offerings.
Zalora is reputed to be a successful e-commerce platform and has satisfied its customers with its commendable service. Zalora is associated with Collect+, DHL, ENTREGO, and Ninja Van for making it a precise delivery. There are two services offered – Standard and Express Delivery.
For items sold by Zalora – To received shipping from overseas, spend a minimum of PHP1995 to reduce the shipping cost to PHP99, other orders below PHP1995 are charged with PHP199. The local shipping is made at the lowest charge of PHP49 on orders over PHP1695 and the orders below this are charged with PHP149.
For item sold by Seller – All such orders shipped locally or from overseas are delivered for FREE on orders over PHP1495 and if order orders are below it then PHP149 will be levied. The essentials too are delivered for FREE and charged with PHP149 on order below PHP1995.
Zalora comprehends with the concerns that arise in the mind of online shoppers. This is why it has an exemplary cancellation policy and return policy. Just make sure the order isn’t dispatched yet and you can cancel the order on your call. If you ever feel the products received aren’t up to the mark, damaged, or incorrect; then you can request a return within 30 of receipt. You must return the products in the original condition.
Zalora has been the bug of fashion that will leave you stylish. Celebrate fashion and bring more justice to your passion for fashion. Befriend Zalora for your magnificent lifestyle to be, purchase Zalora Gift Cards online. Zalora gift cards can be bought online and be used later for making payment and claim an additional discount.
The Zalora Gift Cards come in different denominations which worth PHP500, PHP1000, PHP2000, PHP3000, and PHP5000. After the purchase, the Zalora Gift Card code has to be used to transfer the Gift Card value into the Zalora Store Credit. The Gift Card is valid for a year from the date of purchase.
After the return done in accordance with the guidelines stated under the Zalora Return Policy, then comes the refund. If the refund is approved, then the refund is made in your Credit card PayPal, or Google Pay within 14 days and the debit card refunds take about 30-45 days and the Wallet Credit and Gcash is credited back for refunds immediately. A bank transfer option is always there.